![]() Select the image or video you would like to share and click on the send arrow.Clicking on the +symbol will redirect you to attach an image or video file from your device.In the chat window, click on the + symbol.Open a chat to contact the seller(refer to the messaging steps above).You may also need to send images or videos when you are launching a complaint about a good that was delivered with defects or other problems.įortunately, the procedure is quite simple. ![]() Images or videos can sometimes be more convenient when you need to describe a product to a seller for them to confirm if it is similar to what they are selling. How to Send an Image or a Video to a Seller on AliExpress? Type out your message in the chatbox and send.When the order is displayed in full, you will see all its delivery details but if you scroll to the bottom you will see an option to ‘Contact Seller’.Click on the order related to the seller you want to message.Click on ‘View all’ so that you can see all orders and find the seller you wish to contact.Log in to your AliExpress account on the app.On the other hand, if you are contacting a seller to follow up on an order: When the product loads, check the bottom of the screen and click on the ‘Chat’ icon.Click on the item you would like to buy.When messaging a seller before buying a product through the AliExpress App, you should: Type and send your message in the chat window that pops upī.When the order opens, click on ‘Contact Seller’ at the top of the page.Scroll and click on the order relating to the seller.If you would like to inquire about a product you have ordered, you can always follow the same steps listed above. Type your message and click on the arrow icon on the chatbox to send it.Click on it to start messaging the seller.Check out the ‘Contact’ prompt towards the bottom of the page.When contacting a seller before purchase, start by identifying a product you would like to buy. Messaging a Seller On the AliExpress Website The first is for instances when you are consulting a seller before buying from them and the other is used when contacting a seller about an order that you have made.Ī. There are 2 approaches to messaging sellers on AliExpress. Notifications can, occasionally, be delayed. ![]() However, if you are expecting a message and have not received a notification, consider checking your messages anyway. ![]() Tip: You will likely receive a notification on the AliExpress app or website whenever you receive a message.
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